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National FMO Quality Assurance Manager- Field Services Group
Black & McDonald Limited - Various
Job Description

Position Summary

Reporting to the Director, Facilities Services Group, the QA Manager will lead the auditing and recommendation for change for our FSG, FMO, and P3 business units.  Recommendations for revisions of FMO, P3 projects or special projects in support of our FMO and P3 business units shall include but not limited to; contract interpretations, contract performance, including the management of costs, schedule, qualities, and overall project status during implementation and phase in period of an assigned project.  At all times the Quality Assurance Manager will maintain excellent relationships with B&M Regional Staff, Joint Venture Partners, Client, Trades and Subcontractors.  You will keep the Division Manager and Project Sponsors informed of questions, progress, discrepancies in project process, and any other issues which would impact the plan and schedule.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              


  • Develop, implement and manage all aspects of quality assurance within the assigned portfolio.
  • Ensure contractual obligations are met and that all systems and data are in place to fully support maintenance management requirements.
  • Review and assist in updating as required, operational documentation supporting operations, as required. Audit same to ensure it stays current.
  • Work closely with the individual site managers to ensure consistent application of contract parameters and that compliance is being achieved with same.
  • Develop and lead continuous improvement of all operational and business systems, processes and procedures in support of Operations.
  • Facilitate, lead and/or take primary responsibility for the development and documentation of policies, standard operating procedures, work instructions and records (forms) as required.
  • Provide leadership and support in the implementation of new contracts, including the development of procedures, documents, audits and training to ensure successful start ups.
  • Provide assessment, development and delivery of training requirements to address any issues ensuring consistency.
  • Interface with regulators and client auditors as required ensuring ongoing compliance with applicable legislation, quality standards and client specifications and the execution of corrective actions in order to maintain quality program registrations
  • Ensure quality systems, processes and documentation employed on site comply with Corporate Policy
  • Responsible for monitoring the obligations of contract and Client satisfactions with respect to quality assurance
  • Monitor and advises on how the quality program is performing
  • Write and maintain various formal quality management documents such as manuals, policies, procedures, plans, checklists and records appropriate to existing and emerging regulator, client and internal needs
  • Develops and monitors, in conjunction with Operations, the execution of project quality plans and documents, including compliance by subcontractors
  • Provide lead role to ensure that established project objectives, policies, procedures, and performance standards in accordance with company policy and contract specifications are met
  • Review contracts and scope of work ensure compliance is met and provide recommendations for revision
  • Provide support and assistance as required in the development of and maintenance of deliverables for P3 projects
  • Carry out P3/FMO audits as using the BPS standards as our benchmark.
  • Actively assist and monitor our Operation teams in implementing the audit recommendations.
  • Implement the assigned strategic plans as set out in the National FMO Strategic Plan.
  • Provide recommendations on BPS standards
  • Assist in budget analysis, cost and margin projections, estimate project changes and impacts to monitor the health of the contract
  • Develop and implement quality control programs.
  • Prepare progress reports and issue progress schedules to Project Sponsors and Clients.
  • Review work/contracts/WIP for areas of risk and correct deficiencies.
  • Prepare training documentation and process overview documentation as related to the contract.
  • Comply with all company health, safety, and environmental policies and procedures.
  • Assist our Business Development Team where required
  • Read and interpret contracts and various reports



Desired Skills & Experience

Competency Requirements

  • Follow instructions both written and verbal.
  • Accomplish all duties and tasks as assigned.
  • Maintain a professional demeanor at all times with fellow employees and customer.
  • A team player, committed to working in a quality environment.
  • Comply with all company policies and procedures and adhere to company standards. 

Education & Skill Requirements

  • Facilities Management experience is a requirement
  • At least 5 years of work experience in Business Analytics and/or Quality Assurance
  • Degree or Diploma in Business and/or Accounting or a related field of study
  • Must be able to speak, read & write in English.
  • Excellent verbal and written communications skills required.
  • Computer skills necessary to operate MS Office and MS Project applications. 
  • Exceptional customer service skills.
  • Experience with JDE (Oracle JDEdwards) or a large ERP systems is an asset
  • Experience in Lean Six Sigma is an asset
  • Experience in Public Private Partnerships (P3) is an asset
  • Experience in Change Management is an asset
  • Experience in ISO standards is an asset
  • Experience in Continuous Improvement is an asset
Company Description
In 1921, William J. McDonald and William R. Black formed Black & McDonald Limited, a partnership to engage in residential wiring. Throughout the years, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions. Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. Currently, Black & McDonald operates across Canada, US and Bermuda. ‚ÄčThe company has over 5,500 employees working out of a network of more than 26 offices.

Black & McDonald approaches accessibility from an inclusive perspective, and will provide reasonable accommodation upon request throughout the recruitment and selection process.

Additional Information
Job Type: Full Time
Job Experience: Professional
Job ID: 2016630109