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IMAC Coordinator
Black & McDonald Limited - GTAA
Job Description

Position Summary

Black & McDonald Limited is actively seeking an IMAC Coordinator located in the Greater Toronto Area to provide support to the GTAA Services Division at Lester B Pearson Airport. This is a Full-Time (40 hours per week)  Monday – Friday  8am – 4pm position. 


Duties & Responsibilities

  • Ensure that all client interests are protected and kept confidential
  • Identify and resolve work order assignments at the operational level through the Service Desk Ticketing system
  • Support the Planet database by administering IT related Installations, Moves, Additions and Changes
  • Coordinate with various Trades, Consultants, Engineers and Management personnel to ensure that asbuild information is captured and documented accurately into the Planet database
  • Adhere to the process flow stipulated by the client through the Impact Ticketing process
  • Field audit of IT related information to ensure accuracy in the database
  • Oversee contractor installation practices to ensure quality standards are adhered to
  • Trigger and oversee the switch port recovery process
  • Provide Planet support for the Field Technicians as required
  • Document end user information and update the Planet Database

Competency Requirements

  • Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
  • Communicates Effectively (verbally and in writing) 
  • Continuous Learning (ongoing effort to learn and contribute to the learnings of others)
  • Customer Focus (understand the needs and perspectives of both internal and external customers)
  • Holds Self and Others Accountable (take personal responsibility to meet commitments)
  • Problem Solving and Innovation (ability to approach problems logically and seek innovative solutions)
  • Teamwork and Collaboration (work cooperatively and collaboratively with others)
  • Values and Respects Others (encourages and supports diversity)


Desired Skills & Experience

Education & Skill Requirements
  • Ontario Secondary School Diploma is required
  • Strong knowledge of the MS Office Suite
  • Strong technical ability with the windows operating platform
  • Strong organization skills
  • Understanding Communication Cabling
  • CAD or Equivalent would be beneficial
  • Networking knowledge would be beneficial

    Must have a clear criminal record with no pending charges to possess the required Transport Canada RAIC security access clearance on this site. Candidates will be subjected to an extensive background check by multiple levels of Government before clearance is granted.

Company Description
In 1921, William J. McDonald and William R. Black formed Black & McDonald Limited, a partnership to engage in residential wiring. Throughout the years, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions. Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. Currently, Black & McDonald operates across Canada, US and Bermuda. ​The company has over 5,500 employees working out of a network of more than 26 offices.

Black & McDonald approaches accessibility from an inclusive perspective, and will provide reasonable accommodation upon request throughout the recruitment and selection process.

Additional Information
Job Type: Full Time
Job Experience: Entry-level Professional
Job ID: 20171020982