**Please note that this is a pro-active posting for future opportunities.
People: Our Strength, Our Future
A career at Black & McDonald will grant you the opportunity to contribute to our culture of continuous improvement, help reinforce our values and shape our contribution to community, and drive our continued success. Our vision is to be the best company to work for; the best company for safety, quality and value; the best company for customer service; and the best company for technical expertise.
Black & McDonald Limited is actively seeking a Bilingual Call Centre Operator to communicate in English and business French to support work order creation for the FMO and Service Departments to ensure the delivery of high quality facility services. This position will respond in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining and monitoring work database of Computerized Maintenance Management System (CMMS).
Duties & Responsibilities
- Answer telephones, order-taking, file organization and operation of office equipment
- Handle internal and external customer inquiries both by telephone and by email
- Fulfil requests by clarifying desired information, researching appropriate response, completing transactions and/or forwarding requests
- Identify and escalate issues according to contract and/or priority
- Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders and overall operation of CMMS system
- Follow up customer calls where necessary
- Pass on customer complaints to respective project managers
- Document all call information according to standard operating procedures, including by not limited to the call software or call logs
- Produce call reports as required
- Organize and maintain various filing systems
- Assist in "working alone" procedure or site personnel
- Enhances organization reputation by accepting ownership for accomplishing new and different requests
- Explore opportunities to add value to job accomplishments
- Update job knowledge by participating in educational opportunities