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QA Specialist
Black & McDonald Limited - Ottawa West, Ontario
Job Description

Position Summary

Reporting to the Contract Manager, the QA Officer will lead site auditing and recommendations for change for both operations and maintenance as well as projects in support of Defence Constrcution Canada (DCC). This will include contract interpretations, contract performance, scheduling, and overall project status during implementation and phase in period of an assigned project.  At all times the Quality Assurance Officer will maintain excellent relationships with B&M staff, client staff and general base population.  You will keep the Contract Manager and Contract Supervisor informed of questions, progress, discrepancies in project process, and any other issues which would impact the plan and schedule.                                                                                                                                                                                      

  • Working the Quality Management Plan for quality control. Our plan impacts mainly three areas of work; maintenance and repair, including subcontractor management, utility management and additional work requests.
  • Monitoring done through field inspections and surveying and advises on how the quality program is performing
  • Incident and non-conformance management including deficiency identification, reporting and rectification validation.
  • Organization and reporting of client satisfaction
  • Implementation of measures to prevent further deficiencies of the same nature
  • Ensure contractual obligations are met and that all systems and data are in place to fully support maintenance management requirements.
  • Review and assist in updating, operational documentation such as planned maintenance work orders and completed works.
  • Work closely with the contract manager and supervisor to ensure consistent application of contract parameters and that compliance is being achieved with same.
  • Develop and lead continuous improvement of operational and business systems, processes and procedures in support of site operations.
  • Interface with regulators and client auditors as required ensuring ongoing compliance with applicable legislation, quality standards and client specifications and the execution of corrective actions in order to maintain quality program registrations
  • Ensure quality systems, processes and documentation employed on site comply with Corporate Policy
  • Develops and monitors, in conjunction with Operations, the execution of project quality plans and documents, including compliance by subcontractors
  • Provide lead role to ensure that established project objectives, policies, procedures, and performance standards in accordance with company policy and contract specifications are met
  • Actively assist and monitor our site team in implementing the audit recommendations.
  • Prepare progress reports and issue progress schedules to Contract Manager and Client.
  • Prepare training documentation and process overview documentation as related to the contract.
  • Comply with all company health, safety, and environmental policies and procedures.
  • Read and interpret contracts and various reports
Desired Skills & Experience


  • PWGSC security clearance; minimum of Secret
  • Facilities Management experience is a requirement
  • At least 5 years of work experience in Business Analytics and/or Quality Assurance
  • Degree or Diploma in Business and/or Accounting or a related field of study
  • Must be able to speak, read & write in English.
  • Excellent verbal and written communications skills required.
  • Computer skills necessary to operate MS Office and MS Project applications. 
  • Exceptional customer service skills.
  • Experience with JDE (Oracle JDEdwards) or a large ERP systems is an asset
  • Experience in Lean Six Sigma is an asset
  • Experience in Change Management is an asset
  • Experience in ISO standards is an asset
  • Experience in Continuous Improvement is an asset
Company Description
In 1921, William J. McDonald and William R. Black formed Black & McDonald Limited, a partnership to engage in residential wiring. Throughout the years, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions. Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. Currently, Black & McDonald operates across Canada, US and Bermuda. ‚ÄčThe company has over 5,500 employees working out of a network of more than 26 offices.

Black & McDonald approaches accessibility from an inclusive perspective, and will provide reasonable accommodation upon request throughout the recruitment and selection process.

Additional Information
Job Type: Full Time
Job Experience: Professional
Job ID: 201761379