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Black & McDonald Limited - Vancouver, BC
Job Description

​The primary responsibility of the Dispatcher is to assist in maintaining a productive and efficient Service operation within the British Columbia Region. This will be accomplished through performance of dispatching and administrative duties ensuring that standard company procedures and specific instructions are followed. The Dispatcher will maintain information in JD Edwards which would include posting of labour hours (time entry), equipment/materials and purchase orders to work orders, commenting and closing work orders, changing of work order status, maintaining asset data, managing work order back log, and work order preparation for invoicing.

Duties & Responsibilities

  • Receive Demand Maintenance Requests from Customers
  • Generate WO's and PO's
  • Dispatch Technicians
  • Time Entry (daily)
  • Order Parts/Material
  • Update/Receive WO's/PO's
  • Maintain On-Call Technician Schedule
  • Track and Follow-up on Warrantee items
  • Prepare completed WO's for Billing
  • Develop/Issue Downtime Report
  • Clear workfile revisions backlog (monthly)
  • Issue tools/keys to Technicians

Competency Requirements (Skilled to Advanced)

  • Change Orientation
  • Communicates Effectively  
  • Continuous Learning  
  • Customer Focus 
  • Holds Self and Others Accountable
  • Problem Solving and Innovation  
  • Teamwork and Collaboration 
  • Values and Respects Others
Desired Skills & Experience
  • ​Completion of College or other courses in Dispatch and Administration
  • Thorough knowledge of computer programs and Microsoft Office Suite
  • Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
  • Maintain a professional demeanor at all times with fellow employees and customer
  • A team player, committed to working in a quality environment
Company Description
In 1921, William J. McDonald and William R. Black formed Black & McDonald Limited, a partnership to engage in residential wiring. Throughout the years, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions. Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. Currently, Black & McDonald operates across Canada, US and Bermuda. ​The company has over 5,500 employees working out of a network of more than 26 offices.

Black & McDonald approaches accessibility from an inclusive perspective, and will provide reasonable accommodation upon request throughout the recruitment and selection process.

Additional Information
Job Type: Full Time
Job Experience: Entry level
Job ID: 201764490