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Technical Training Specialist
Black & McDonald Limited - Markham, ON
Job Description

Position Summary

Black & McDonald Limited is actively seeking a Technical Training Specialist located in Markham, Ontario to partner with the business by assisting in the facilitation and development of high-quality training curricula.  This role will provide facilitation services to all lines of business and includes theory and technical training.  Courses are delivered in a state –of-the-art facility located at our National Learning Centre in Markham, Ontario.  Supported by a high-performing team of professionals, this role has immediate access to the technology support functions, business leaders and subject matter experts.  

Duties & Responsibilities

  • Lead the design and development of training materials and related resources
  • Facilitate technical training courses for new and existing staff, according to business needs and with the highest quality
  • Collaborate with subject matter experts, business partners, and peers to align training development with desired outcomes and ensure all material is relevant, accurate, and engaging
  • Creatively bring ideas to life by developing a full range of content for various delivery methods
  • Share responsibility for identifying and applying appropriate instructional design techniques based on internal business unit objectives and/or learning strategy
  • Analyze and utilize participant feedback, comments, and recommendations to enhance learning solutions
  • Demonstrate passion and enthusiasm in order to engage a diverse group of adult learners
  • Assist in the development of training project plans including timelines, milestones, and accountabilities
  • Providing training and support to individuals and groups of users on the technology core application
  • Update existing training materials by incorporating technical and procedural changes to maintain currency of course materials
  • Supports the evaluation of training by observing, measuring, testing, reviewing and analyzing training to ensure that learning objectives are met effectively
Desired Skills & Experience

Competency Requirements

  • Maintains a professional demeanor at all times
  • Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
  • Portrays a positive image and motivates colleagues at all times to ensure continued success
  • Embraces change and willing to adopt new practices
  • Holds self and others accountable
  • Ability to approach problems logically, under pressure and seek innovative solutions
  • Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
  • Understands the needs and perspectives of both internal and external customers
  • Promotes teamwork and collaboration
  • Values and respects others, encourages and supports diversity
  • Ability to work independently with limited supervision


Education & Skill Requirements

  • Minimum of 5 years' experience facilitating training content and courses for adult learners
  • Strong knowledge of adult learning principles, with experience in competency and needs analysis
  • Experience in a Construction and/or Facilities Management is strongly preferred
  • Experience with ERP systems (ideally JD Edwards) is considered a significant asset
  • Certificate in, or working towards, Adult Training (CTP or CTDP)
  • Knowledge of eLearning tools and concepts is considered a strong asset
  • Strong diagnostic and communication skills both written and verbal, specifically presentation/facilitation skills
  • Strong organization and time management skills; proven ability to build credible collaborative relationships 
  • Prior project management experience is considered a strong asset 
Company Description
In 1921, William J. McDonald and William R. Black formed Black & McDonald Limited, a partnership to engage in residential wiring. Throughout the years, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions. Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. Currently, Black & McDonald operates across Canada, US and Bermuda. ​The company has over 5,500 employees working out of a network of more than 26 offices.

Black & McDonald approaches accessibility from an inclusive perspective, and will provide reasonable accommodation upon request throughout the recruitment and selection process.

Additional Information
Job Type: Full Time
Job Experience: Professional
Job ID: 2017811718